The best way to reach us is by email. OliveYou@oliveoiljones.com We will get back to you ASAP.
Our website takes orders 24/7 and we pack up your orders and deliver packages to a UPS hub Monday through Friday at around noon. The hub is closed Saturday and Sunday.
Your email confirmation is your receipt. You will receive a second email once your package is ready to ship with your tracking number.
Privacy: We will not share any of your personal information with anyone, ever.
Payments: We accept all major credit cards, PayPal and ApplePay. Our website has secure checkout and is SSL Certified.
Returns: We do not accept returns. If you receive a package that is broken or damaged, take a photograph right away and email it to us at oliveyou@oliveoiljones.com. We will happily refund or replace your purchase.
FROZEN OLIVE OIL: It is perfectly fine and natural for the olive oil to freeze, leave it out and it will return to normal. If anything, it’s heat that diminishes olive oil’s great, healthy properties (in fact, there are some Italians who are experimenting with keeping olive oil at a just-freezing temperature to prolong the amounts of polyphenols in it, and then they charge like, $100’s for a quarter liter, of course!). This happens every winter.
We deliver orders to UPS within 72 hours after they come in, generally sooner.
If you are sending a gift to more than one person, you must make more than one order.
If you have more than four addresses to deliver to, please contact us by email and we will take care of your orders personally. OliveYou@oliveoiljones.com
NEW YORKERS! Please let us know in the order notes if there is a doorman or any special instructions for drop off or delivery. Also, get on our NYC email list by shooting us an email at OliveYou@oliveoiljones.com for NYC delivery rates.
Warehouse address: 414 Concord Avenue Avenue, Bronx, NY 10455 Phone: 212-666-6322 (Texting is fastest!)